Code 93

How to Fix Walmart Deduction Code 93: Mdse. Return (Damaged Merchandise)

Code 93 deductions are triggered when merchandise is returned due to damages that prevent the items from being sold. The underlying cause can be attributed to inadequate product packaging that cannot withstand transport rigors, or the product itself being unable to endure extreme temperatures and forces during transport (e.g., melting, vibration/dr...

Root Causes of Code 93

•Code 93 deductions are triggered when merchandise is returned due to damages that prevent the items from being sold
•The underlying cause can be attributed to inadequate product packaging that cannot withstand transport rigors, or the product itself being unable to endure extreme temperatures and forces during transport (e
•g

Required Documents for Dispute

Supplier agreement showing the agreed-upon defective allowance
Documentation showing total cost of defective returns to date vs amount paid in defective allowance
Supplier agreement showing that defective returns are not the responsibility of the supplier
Supplier agreement showing that defective goods must be returned to supplier and statement that goods were never received
Pricing info showing the actual cost of the item as less than the cost deducted per item on the claim

Step-by-Step Dispute Process

1Returns from location 9462:
21. Download and review the backup details and documentation from APIS.
32. Fill out the Defective Merchandise, Handling Fee, and RTV Freight Claim Form with the claim number, invoice date, amount you are disputing, and the reason for the dispute.
43. Include the backup details and documentation for each claim.
54. Submit your claim by creating a case with Partner Support and selecting Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims. You must include the documentation and forms mentioned above for your claim to be reviewed.
6
7Other returns:
81. If the location is something other than 9462, use the Accounts Payable Dispute Portal to submit your dispute. Be sure to include all claim lines together when disputing (i.e. - 93, 60, 44, 120).
92. If the APDP dispute is rejected, escalate to your buyer, especially if the code 93 deduction violates your supplier agreement.

How to Prevent Code 93 in the Future

Review POs before shipping to catch discrepancies early
Maintain detailed records of all buyer communications
Implement automated PO validation
Keep dispute logs to identify recurring issues

Frequently Asked Questions

How long does it take Walmart to process a Code 93 dispute?

Walmart typically reviews Code 93 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 93 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 93 disputes?

Code 93 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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