Code 92

How to Fix Walmart Deduction Code 92: Mdse. Return (Overstock/Recall)

Code 92 deductions are triggered when merchandise is returned to the supplier due to either overstock or a recall. An overstock occurs when Walmart is unable to sell the product and returns it. A recall is initiated due to safety concerns or other issues requiring the product to be pulled from shelves. The specific liability for overstocks and reca...

Root Causes of Code 92
  • •Code 92 deductions are triggered when merchandise is returned to the supplier due to either overstock or a recall
  • •An overstock occurs when Walmart is unable to sell the product and returns it
  • •A recall is initiated due to safety concerns or other issues requiring the product to be pulled from shelves
Required Documents for Dispute
  • Backup details and documentation from APIS
  • Defective Merchandise
  • Handling Fee
  • and RTV Freight Claim Form
Step-by-Step Dispute Process
  1. 1If the return deduction is issued from Walmart location 9462 (Returns Center claim):
  2. 21. Download and review the backup details and documentation from APIS.
  3. 32. Fill out the Defective Merchandise, Handling Fee, and RTV Freight Claim Form with the claim number, invoice date, amount you are disputing, and the reason for the dispute.
  4. 43. Include the backup details and documentation for each claim.
  5. 54. Submit your claim by creating a case with Partner Support and selecting Returns > Returns Chargebacks > Defective Merchandise, Handling, and RTV Freight Expense Claims. You must include the documentation and forms mentioned above for your claim to be reviewed.
  6. 6
  7. 7If the location is something other than 9462:
  8. 81. Use the Accounts Payable Dispute Portal to submit your dispute. Be sure to include all claim lines together when disputing (i.e., 92, 60, 44, 120).
  9. 92. If the APDP dispute is rejected, escalate to your buyer, especially if the code 92 deduction violates your supplier agreement.
How to Prevent Code 92 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 92 dispute?

Walmart typically reviews Code 92 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 92 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 92 disputes?

Code 92 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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