Code 28

How to Fix Walmart Deduction Code 28: Carton Damaged/Freight Bill Signed Damaged

Code 28s indicate that the Distribution Center signed the freight bill as damaged. This damage can be triggered by several factors, including poor packaging of the goods, improper loading by the shipper or carrier, or improper handling of the goods by the carrier during transit.

Root Causes of Code 28
  • •Code 28s indicate that the Distribution Center signed the freight bill as damaged
  • •This damage can be triggered by several factors, including poor packaging of the goods, improper loading by the shipper or carrier, or improper handling of the goods by the carrier during transit
Required Documents for Dispute
  • For prepaid shippers: Walmart's Proof of Delivery (POD) signed as damaged For collect shippers: Bill of Lading (BOL) showing the load was picked up in full and without damage
Step-by-Step Dispute Process
  1. 1For prepaid shippers: File a dispute in Walmart's portal to request Walmart's Proof of Delivery (POD) that is signed as damaged. Use this POD to file a claim directly with your carrier. The Walmart dispute will be denied, but Walmart will provide the POD. For collect shippers: Submit a dispute with Walmart, providing the Bill of Lading (BOL) that shows the load was picked up in full and without damage.
How to Prevent Code 28 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 28 dispute?

Walmart typically reviews Code 28 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 28 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 28 disputes?

Code 28 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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