Code 22

How to Fix Walmart Deduction Code 22: Goods Billed Not Shipped

Code 22 deductions occur when there is a discrepancy between the quantity of an item on the invoice and the quantity of that item actually received by Walmart. This can be caused by shipping discrepancies, such as the supplier shipping less merchandise than ordered but invoicing for the full quantity, shipping more of one item to compensate for a s...

Root Causes of Code 22

•Code 22 deductions occur when there is a discrepancy between the quantity of an item on the invoice and the quantity of that item actually received by Walmart
•This can be caused by shipping discrepancies, such as the supplier shipping less merchandise than ordered but invoicing for the full quantity, shipping more of one item to compensate for a shortage of another, or dividing an order into multiple deliveries causing delayed receipt
•Document issues also contribute, including merchandise being received on a different PO as an overage but invoiced on the original PO, or an invoice being submitted prematurely before Walmart completes the receiving process

Required Documents for Dispute

Freight bill showing that the number of cases shipped is equivalent to the number of cases billed (signed BOL for collect suppliers with PO number clearly listed
or signed POD including a signed gate stamp for prepaid suppliers with PO number clearly listed)
Purchase order (EDI 850) showing ordered quantities
Invoice (EDI 810) showing correct quantities invoiced
Inventory report from Scintilla (previously Luminate) verifying product receipt in Walmart’s system

Step-by-Step Dispute Process

11. Claims should be submitted through the Accounts Payable Dispute Portal.
22. Provide a freight bill showing that the number of cases shipped is equivalent to the number of cases billed. For collect suppliers, this is a signed BOL with the Purchase Order number clearly listed. For prepaid suppliers, this is a signed POD including a signed gate stamp (dropship trailer stamp) when applicable, with the Purchase Order number clearly listed.
33. Include the Purchase Order (EDI 850) showing ordered quantities.
44. Include the Invoice (EDI 810) showing correct quantities invoiced.
55. If the dispute with shipping documents is denied, pull an inventory report from Scintilla (previously Luminate) to verify how much product Walmart’s system says was received. If there is evidence in Scintilla that a PO was received into the system upon arrival, dispute again with a copy of the report as proof.
66. Walmart recommends against contacting your buyer for this claim code.

How to Prevent Code 22 in the Future

Review POs before shipping to catch discrepancies early
Maintain detailed records of all buyer communications
Implement automated PO validation
Keep dispute logs to identify recurring issues

Frequently Asked Questions

How long does it take Walmart to process a Code 22 dispute?

Walmart typically reviews Code 22 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 22 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 22 disputes?

Code 22 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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