Code 10

How to Fix Walmart Deduction Code 10: Price Difference as Documented (Allowance Difference)

Code 10s are generated when there are discrepancies in allowances between the invoice and the Purchase Order (PO). These discrepancies can occur at the order/invoice level or the net cost of allowances at the line item level. Common root causes include invalid pack quantities where the quantity on the EDI invoice differs from the PO, misapplied all...

Root Causes of Code 10
  • •Code 10s are generated when there are discrepancies in allowances between the invoice and the Purchase Order (PO)
  • •These discrepancies can occur at the order/invoice level or the net cost of allowances at the line item level
  • •Common root causes include invalid pack quantities where the quantity on the EDI invoice differs from the PO, misapplied allowances where an item is billed at gross cost instead of net cost (e
Required Documents for Dispute
  • Supplier agreement showing agreed-upon allowances
  • Invoice (EDI 810) showing correct cost and allowances
  • PO discrepancy email sent to the buyer
  • A copy of the PO maintenance email (if received by the supplier)
Step-by-Step Dispute Process
  1. 11. Submit disputes in the Accounts Payable Disputes Portal in Retail Link. 2. If the dispute is denied, contact your buyer directly to request a payback.
How to Prevent Code 10 in the Future
  • Review POs before shipping to catch discrepancies early
  • Maintain detailed records of all buyer communications
  • Implement automated PO validation
  • Keep dispute logs to identify recurring issues
Frequently Asked Questions

How long does it take Walmart to process a Code 10 dispute?

Walmart typically reviews Code 10 disputes within 30-45 days through the Accounts Payable Disputes Portal. If denied, escalate to your buyer immediately with supporting documentation.

Can I prevent Code 10 deductions before they happen?

Yes. Implement pre-shipment PO validation, maintain detailed records of buyer communications, and work with your EDI provider to ensure correct processing. Keep a dispute log to identify recurring issues.

What's the success rate for Code 10 disputes?

Code 10 disputes have varying success rates (40-70%) depending on documentation quality. Disputes succeed when you provide complete proof that the deduction was invalid.

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